Returns Policy

Level Skateboards Returns Policy.


If you are not 100% satisfied with your online purchase you can return your goods, provided you have told us you wish to return the purchase within 14 days and return the purchase within a further 14 days. We must get them back within a total of 30 days and in perfect original saleable condition. Customers are responsible for return shipping charges and service. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us. We offer a refund or exchange service but we can’t refund your original postage cost if you have simply changed your mind.


***We are a very small, independent skate shop, therefore, an exchange or credit note (gift card) would be preferable and deeply appreciated***


  • Sale items are non-returnable / non-refundable.
  • All items must be unused.
  • Clothing must be clean and unwashed with all tags attached.
  • Once clothing has been worn and/or washed it cannot be returned or exchanged.
  • Shoes must not be worn outside, once shoes have been worn they cannot be returned or exchanged.
  • All shoes should be returned in their original packing.
  • All decks must be un-skated and in like-new condition.
  • Once a deck has been assembled or gripped, neither the deck nor its parts can be returned or exchanged.
  • All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion All Videos/DVDs must be unopened.
  • Digital downloads cannot be refunded.

Our online returns address is Level Skateboards, 35 Ditchling Road, Brighton, BN1 4SB.


Faulty Items 

If your items are faulty or not described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. If you are returning the faulty item after 30 days have passed we may opt to repair or replace them before offering a refund.




We only offer board gripping, not custom styles for online orders. If you ask us to grip the board for you (which we do free of charge) you cannot return the board to us.


Refunds will be processed within 14 days of the returned item(s).


Exchanges for credit notes (gift vouchers) will be issued as soon as the item is received and the condition for re-sale is confirmed.